Jennifer Como, Visa’s IRO, has spent years refining an earnings process that is repeatable, disciplined, and built to scale. It turns earnings from a quarterly scramble into a system that runs all year.
👉 Read the full article for the complete breakdown of how Visa structures its earnings process.
Here are three ideas from Jennifer’s approach that stood out to us:
1. Start with the business, not the slides
Early in each cycle, Jennifer meets directly with regional and product leaders to understand what’s actually changing in the business. Those conversations ground earnings messaging in real operating dynamics, not just financial outputs, and sharpen both the narrative and Q&A.
2. Make earnings a shared responsibility
At Visa, finance, legal, product, and comms each own pieces of the earnings story. Clear ownership, timelines, and expectations reduce last-minute issues and materially improve message quality. Strong earnings calls are built through coordination, not heroics.
3. Treat Q&A prep as a pressure test
Jennifer works through tough questions directly with the CEO and CFO, pushing for clarity and conviction. The goal is not rehearsal, but stress-testing. When leadership can handle prep at that level, the live call feels controlled and confident.
Why this matters for Q4 (and future earnings): The confidence investors hear on earnings calls rarely comes from last-minute prep. It comes from systems that compound over time. Jennifer’s approach is a useful reminder that process discipline shows up directly in credibility.
Our take for IROs: Strong earnings calls are built through shared ownership. When people across the company know their role and deliver high-quality inputs on time, you messaging is sharper, and you have fewer last-minute issues.